DUAL Service Directory
Need assistance? Choose a category below to be directed to the appropriate support.
What do you need help with?
Applications
Request an application feature or report a bug, Modeling requests, Excel and web raters, and Digital Product support.
Data & Reporting
Questions and requests for Bordereau, Power BI, Claims, Account Current, Refreshable Excel, and special reporting requests.
Desktop Support
Assistance with software, hardware troubleshooting, connections, permissions, passwords, and access.
Human Resources
Help and information concerning company policies, pay, employee benefits, retirement, training, and internal opportunities.
IMS / AIM
Requests concerning IMS including requesting new features, reporting bugs, audits, policy forms, quotes, binders, carriers, program codes and NOC/NOR automation.
